GENERAL 1. We are committed to delivering the order placed by You within the given period and in accordance with this Shipping Policy ("Policy"). 2. Currently, We do offer worldwide shipping on all our products subject to the provisions of this Policy. 3. You are advised to read Our Terms and Conditions along with this Policy. 4. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website. 5. The following currency is used on this Website: INR. Your payment provided may be charged in your local currency at the applicable exchange rates. 6. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment. 7. We make all commercially reasonable endeavors to ensure that the products are delivered to you in a timely manner. 8. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us. COST OF SHIPPING 1. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window. 2. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination. SHIPPING UPDATES Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: Email, SMS, or WhatsApp. TIME FOR SHIPPING 1. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window. 2. The delivery time is indicative and can vary due to external factors. 3. For urgent Deliveries, you can contact us through Email or Whatsapp. INTERNATIONAL SHIPPING 1. We do provide shipments to all the countries. Currently, we don’t have an international payment gateway to accept payment from customers outside India. Kindly reach out to us on whatsapp or email us before placing an international order to avoid any post order hassle. 2. Priority international shipment may take approximately 10 (ten) Business Days unless otherwise specifically mentioned in the product details. OTHER RULES 1. The shipping address cannot be changed once the order has been placed on the Website. 2. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability. 3. The Cash on delivery option is available for certain categories of products. 4. Partial refunds will not be entertained. 5. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner. RESTRICTIONS Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that. WRONG OR INCOMPLETE ADDRESS 1. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery. 2. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and customer will have to bear additional cost (Cost of Return shipment to Studio and Forward shipment with correct Pin code to customer). CHANGES TO THIS POLICY 1. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time. 2. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy. FORCE MAJEURE We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen. CONTACT US For any feedback, concern, or query, You may please reach out to Us.

All our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other. An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Despite these variables, at Dhaagewali, we stand behind the quality of our products and we allow return/exchange of your purchase in certain circumstances. • We have a 48-hour Exchange/ Return policy, which means you have 48 hours after receiving your item to request a return or an exchange. • To be eligible for an Exchange, your item must be in the same condition that you received it, unworn, unused, unwashed, undamaged, unaltered with tags, and in its original packaging. You'll also need the receipt of purchase and other relevant proof i.e., unboxing video of the package. • To start a return or exchange, you can contact us at dhaagewalibysanpreet@gmail.com • You have to self-ship the product and We will not cover the shipping charges for Return/Exchange. • Unfortunately, we cannot accept returns on sale items or gift cards. • We are not liable for any Returns/ exchange that we were not notified about first. You can always contact us for any return/exchange questions at dhaagewalibysanpreet@gmail.com Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at dhaagewalibysanpreet@gmail.com

Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note: Refunds are processed through Razorpay, which charges a 5% transaction fee. This means the amount you receive will be 5% less than the original price you paid. For example, if you made a payment of ₹100, you will receive ₹95 in return. The refund process through Razorpay takes approximately 1 week. If more than 15 business days have passed since we’ve approved your return, --------------------------------------------- Reshipment Policy Suppose a product is returned to us because of unsuccessful delivery attempts (e.g., the package was not received or picked up by the customer), and you would like us to reship the item. In that case, you will be responsible for covering the additional shipping costs. Details: Unsuccessful Delivery: If the delivery service is unable to deliver the product to the provided address and the package is returned to our shop, we will notify you of the situation. Reshipment Request: Should you wish to have the product reshipped, you will need to pay the shipping costs for the second delivery attempt. This fee must be paid before we can process the reshipment. Payment Instructions: We will provide instructions for paying the additional shipping fee, which can be settled through the same payment methods used for your original purchase. No Refund for Initial Shipping Costs: Please note that the initial shipping costs are non-refundable, as the service was provided in attempting the first delivery. If you have any questions or need further assistance regarding reshipment, please contact us at dhaagewalibysanpreet@gmail.com.